Get Desktop Support, Fast.

Datacate clients whom need assistance with an issue that requires our support representatives connect to their MS Windows desktop or server can utilize our QuickSupport App, which allows Datacate technicians to view and control the client’s device.

To use QuickSupport, simply click the link below. A dialog box will open asking you to save (or run) the QuickSupport application (TeamViewer-Datacate-QS.exe).

 

save file - QuickSupport App

 

Choose ‘run’ if available; otherwise choose ‘save’ then once the application is downloaded, browse to the location where you saved the file and double-click it to run it. Answer ‘yes’ if prompted to confirm that you wish to allow Teamviewer to make changes to your hard drive. You will then be presented with a dialog containing an ID and Password – give these to your Datacate support representative if prompted.

 

Quicksupport - QuickSupport App

 

Datacate support representatives will then be able to view your screen and take control with your permission.

Support services charges may apply – inquire with Datacate support representatives before using QuickSupport.