Vandelay Industries Protects Clients With Backup, Monitoring Stack at Datacate
Welcome, and thank you for reading Datacate’s case study series! In each edition, we speak with a Datacate client to learn about their business, and how they utilize technology solutions from Datacate to solve problems and deliver services to their clients.
Ed: Tell us a bit about you. What is your role at Vandelay Industries?
Ben: I’m the owner at Vandelay Industries, but my role extends to nearly all facets of the business. I’m involved in sales (isn’t every small business owner?) and service delivery. And obviously, I am responsible for the day-to-day operations of the business, employees, office space, equipment, etc.
What is Vandelay’s market opportunity – what products and services do you offer to your clients?
Ben: Vandelay Industries began as a services-based company back in 2003, serving primarily legal and state government clients. Over time our vertical niche has changed and narrowed somewhat. Approximately 85% of our business now focuses on service delivery to small healthcare organizations. Your doctors’ office is an excellent example of an ideal client for us. We also work with other business types, including financial services, legal, and specialized manufacturing. I believe that our focus on personal relationships is what sets us apart. We use remote support tools – we would be irresponsible not to – but our number one asset is the team at Vandelay and their ability to work with people. Computers are easy (mostly); people are what makes this industry special. All that said, we are at heart a Managed Services Provider. Our core competency is supporting the on-premises base technology stack for our clients. This includes physical and virtual server design and support, workstation support, network and firewall/security support, and application support. We have unparalleled knowledge in the specifics of supporting our verticals…